TechMedX · Local & Family-Owned
Computer Repair in Northern Virginia
Help with slow computers, startup problems, hardware issues, and everyday PC or Mac troubleshooting.
When a computer interrupts your day, start with a team that will explain the options. Burke-based TechMedX helps Northern Virginia households, home offices, and small businesses assess the problem and decide whether repair, an upgrade, or replacement makes sense. Ask about a one-time issue or ongoing support for the computers you rely on.
Get the right help
What Is Your Computer Doing?
Slow or Freezing Computer
Long startup times, unresponsive apps, and frequent freezes can have several causes. We assess software, available storage, memory needs, and hardware condition before discussing repairs or changes. Slowness alone does not establish a virus infection.
Startup & System Problems
A computer that will not boot, shows repeated errors, or restarts unexpectedly needs troubleshooting. Tell us what appears on screen, whether it powers on, and what changed recently. A device that cannot start may require hands-on assessment.
Hardware Assessment & Upgrades
Ask whether an SSD, additional RAM, or replacement component is compatible and worthwhile. Options depend on the computer model, repairability, age, and intended use. We discuss parts and labor before approved work; an upgrade is not suitable for every computer.
New Computer Setup & Transfers
Get help setting up a replacement computer, email, printers, and everyday applications. We can assess which files can be transferred and whether applications need reinstalling or new licenses. Transfer and recovery depend on the condition of the original device and available backups.
Home Office & Work Computers
We troubleshoot connections between computers, docks, monitors, printers, and home-office networks. For small businesses, we can discuss workstation support and ongoing management. Work-issued devices may require approval from your employer or existing IT provider.
Virus & Malware Concerns
Unwanted pop-ups, browser changes, and security alerts need the right assessment. We can discuss malware cleanup, account-protection next steps, and ongoing computer care.
A practical next step
How Repair Service Works.
- 1. Tell Us What Changed
Share the make and model, symptoms, error messages, and whether the computer starts and connects to the internet.
- 2. Review the Options
We discuss a suitable assessment, service arrangements, and applicable charges. Repair, upgrade, or replacement advice depends on what we find.
- 3. Approve the Work
Confirm the proposed scope before work proceeds. We explain relevant data, software, and hardware considerations and any ongoing support options.
Before your appointment
Protect Your Files & Plan the Visit.
Let us know about important files and your latest backup before repair or reinstallation. If the computer appears to have a failing drive or contains irreplaceable data, describe that when you call. Avoid repeated repair attempts that could make assessment harder.
Call before bringing equipment to our Burke office. We will confirm what to bring, scheduling, and whether remote or on-site service is suitable. Remote help requires a computer that starts and has a working internet connection.
Care between problems
Choose One-Time Help or Ongoing Support.
Home Support Plans
Keep routine computer care on a plan, with protection, update management, and technical support options. Higher tiers add benefits such as backups and included support time. Compare the current device coverage, allowances, and service terms.
Business IT Support Plans
Give your small business a regular source of help for workstations, email, printers, and networks. Business plans list workstation management separately from labor options. We will discuss your devices, existing IT arrangements, and support needs.
You can also ask for help with a one-time issue. A plan does not mean every repair, part, or cleanup is included; we will discuss the applicable scope and charges.
Local help, based in Burke
Serving Northern Virginia Homes & Small Businesses.
Shawn and Dawn lead our family-owned team at 6503 Sydenstricker Rd, Suite B, Burke, VA 22015. We offer remote help when suitable and scheduled on-site visits. Contact us before bringing equipment to the office so we can confirm arrangements.
- Burke
- Fairfax
- Springfield
- McLean
- Arlington
- Annandale
- Alexandria
- Fairfax Station
- Clifton
- Vienna
- Falls Church
- Centreville
- Tysons
- Reston
- Herndon
- Chantilly
Call to confirm coverage, scheduling, and any applicable trip fee for your address.
Common questions
Computer Repair Questions.
Do I need a support plan to request a repair?
No. Contact us for a one-time issue or compare ongoing home and business support plans. We will explain the scope and applicable charges for the help you need.
Do you work on laptops, desktops, Windows PCs, and Macs?
We help with laptop and desktop troubleshooting on Windows PCs and Macs. Hardware work depends on the model, available parts, and repairability. Describe your device and fault so we can confirm the service scope before booking.
Can you fix it remotely?
Some software, email, and configuration problems can be handled remotely when the computer starts and connects to the internet. Hardware faults, physical damage, and some startup issues need hands-on service.
How much does computer repair cost?
The cost depends on the assessment, work involved, parts, and service arrangement. Contact us to discuss the problem and applicable charges. Support-plan allowances and trip-fee benefits depend on the current plan terms and your location.
Should I repair or replace an older computer?
We consider its condition, compatible operating system and software, available parts, repair cost, and how you use it. An SSD or memory upgrade may be worth discussing for some computers; replacement may be more practical for others.
Can you guarantee my files will be recovered?
No. File transfer and recovery depend on the storage device, the condition of the data, and available backups. Tell us about important files before work begins so the options and limitations can be discussed.
Talk with your local team
Need Help With Your Computer?
Tell us what is happening, which computer needs help, and where you are located. We will discuss the next step and available service options.
Monday–Friday, 9am–5pm · Meet TechMedX · Read Our Google Reviews
