TechMedX · Help Without the Trip
Remote Computer Support
Get help from your local TechMedX team without bringing your computer in. Call first, then join the session with the code we provide.
Monday–Friday, 9am–5pm
Know What to Expect
Remote Support Rates
Home Computer Support
Clients with a home support plan pay their normal service rate.
Without a support plan:
$99 / first 30 minutes
Then $25 for each additional 15 minutes.
Compare Home Support Plans →Business Remote Support
Clients with a business support plan pay their normal service rate.
Without a business support plan? Contact us to discuss your needs and rates.
Explore Business Support Plans →Let’s Get Connected
Three Simple Steps.
- Call TechMedX.Tell us what’s happening so we can discuss the next step.
- Enter your session code.Use the code your technician provides in the box on this page.
- Open the support application.Follow the download prompts. Your technician will help you connect.
Join a Support Session
Already speaking with your technician? Enter your session code below.
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Recent Remote Support
Everyday Problems We’ve Helped Resolve.
Camera Not Working During Video Appointments
After a Windows update, a customer’s camera stopped working during Doxy.me sessions. TechMedX remotely reinstalled the camera drivers and applied a BIOS update, then tested the camera in Doxy.me and other software to confirm it worked.
A Changed Microsoft Edge Homepage
A customer wanted their familiar Edge homepage back after its appearance changed. We remotely reset the homepage settings and explained the available customization options, including the settings that could restore the customer’s preferred look at the time.
Microsoft Teams Audio Trouble
For a customer experiencing Teams audio problems, our remote work included resetting sound connections and reinstalling the graphics driver. During the same session, we also removed a Chrome extension that was opening an unwanted financial website tab.
These are examples of completed support work. Call us to describe your problem so we can discuss whether remote help is suitable for your computer.
Ongoing Care, Familiar Faces
A Local Team to Turn To.
Need help more regularly? Explore our home and business support plans for ongoing computer care and support options.
