Business name goes in Account name field.
For new residential client, enter the Account Name as "Last Name, First Name"
3 business days ‐ Machine needs MANY Hours to do it’s thing. Shawn needs 2 to take apart.
Discuss data recovery, discuss clean install or new computer.
Send invoice with tech and parts/equipment.
Mark calendar as outside
Discuss where the recovered data is going to (“Photos” is considered a data base like a PST file) Recovery price changes if going to different OS. Discuss Photos and mail and how they are different than PC.
Ticket 1 = recover the data Ticket 2 (if needed) = convert Mac photo library to be viewed on Windows machine
List of documents and folders for Data recovery and/or back up below
Must be known/present, or choose an USB SSD/USB Flash drive
Go to Custom Computers (opens new tab) to price/order new computer
Attach “transfer device” (external HDD or USB drive) to machine that is being recovered.
Questions below for support service clients only:
Schedule 30-minute phone call/remote session to gather below info. (Billable.) Can be performed by Tech level 1 or 2. If this cannot be done, notify tech and he will have final say on new computer install.
All TMX Laptop clones require Clone Upgrade to Windows 11
If services client create ticket to remove computer from services.
Create data Data Recovery Ticket (Opens new window)
Discuss scope of work with technician for location/time allotment.
